Refund policy

14-day returns You can request a return within 14 days of delivery. Items must be unused and in their original packaging.

Holiday returns Orders placed between November 1 and December 25 can be returned until January 15.

How to start a return Email support@furblossom.com with your order number and the reason for the return. Please do not send items back before contacting us; we will reply with return instructions.

Return shipping Return shipping is paid by the customer, unless the item arrived damaged, defective, or incorrect.

Damaged, defective or wrong items Contact us within 7 days of delivery with a photo of the item and packaging. We will send a replacement or issue a full refund at no cost to you, and in most cases you will not need to return the item.

Refunds Approved refunds are issued to your original payment method. Depending on your bank, the money usually appears within 5–10 business days.